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Modification for Fractional Payment of Touristic Product

Arteco - Information Technologies
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foto Ramón Arnau

Ramón Arnau

Gerente de Arteco Consulting SL

Integration of Fractional Payment in Touristic B2C Channel. Flexible and Efficient Solution to Enhance the Purchase Experience of Tour Packages

Project Information

Project Name: Integration of Installment Payment in B2C Tourism Channel

Industry/Sector: Tourism

Challenge: A major tourism firm in the Balearic Islands sought to enhance its offerings in the B2C channel by introducing the option of installment payment for travel packages aimed at domestic users. The goal was to facilitate travel purchases by implementing a flexible payment system that included notification management for both the entity and the customer, and considered cancellation fees based on dates. Additionally, it was required to integrate a wide range of payment providers, maintaining corporate design consistency and ensuring a coherent and satisfactory user experience.

Implemented Solution

General Description: Arteco Consulting SL developed and integrated an installment payment system within the tourism firm's B2C channel, allowing users to choose a more flexible payment method when purchasing travel packages. This solution included advanced mechanisms for notification management, consideration of cancellation fees, and compatibility with various payment providers on the website.

Technologies Used: The implementation relied on modern web technologies, ensuring seamless integration with the existing reservation system and online payment infrastructure. Consistency with corporate design was maintained through careful updating of the user interface and the implementation of an intuitive control panel for managing customer outstanding debts, both in aggregate and in detail.

Key Features: The project stood out for the inclusion of a personalized notification management system for entities and customers, automatic adjustment of cancellation fees based on the advance notice period, and integration with a wide range of payment providers, thus offering unprecedented flexibility for the end user. The developed control panel allowed the tourism firm to have a clear and efficient tracking of outstanding debts, facilitating financial management and improving customer relations.

Results: The integration of the installment payment system positively transformed the purchasing experience in the tourism firm's B2C channel, resulting in a significant increase in bookings of travel packages due to the increased payment flexibility offered to customers. Additionally, efficient notification management and clarity regarding cancellation fees increased customer satisfaction and confidence in the company.

Conclusions

This project highlights Arteco Consulting SL's ability to implement innovative solutions that address the needs of the tourism market and significantly improve the end user experience. The successful integration of the installment payment system in the tourism firm's B2C channel demonstrates Arteco's commitment to developing technological solutions that not only meet the business objectives of its clients but also contribute to their growth and success in the tourism sector.

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